Privacy Policy

Last Updated: January 2025

1. Introduction

Glacierwingame Oy ("we," "us," or "our") operates the Glacierwingame social casino platform. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act.

2. Data Controller Information

Data Controller: Glacierwingame Oy
Address: PL 105, 00101 Helsinki, Finland
Email: privacy@glacierwingame.com

3. Information We Collect

3.1 Information You Provide

  • Contact information (name, email address) when you contact us
  • Account information when you create an account
  • Communications when you contact our support team

3.2 Information Collected Automatically

  • Technical information (IP address, browser type, device information)
  • Usage data (pages visited, time spent, game interactions)
  • Cookie and tracking data (with your consent)

3.3 Information from Third Parties

We only collect information from third parties with your explicit consent, such as analytics services you've approved.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: For analytics, marketing, and non-essential cookies
  • Legitimate Interests: For security, fraud prevention, and service improvement
  • Contractual Necessity: To provide our services and fulfill our terms
  • Legal Obligation: To comply with Finnish and EU legal requirements

5. How We Use Your Information

  • Provide and maintain our social casino platform
  • Respond to your inquiries and support requests
  • Improve our services and user experience
  • Ensure platform security and prevent fraud
  • Comply with legal obligations
  • Send marketing communications (with your consent)
  • Conduct analytics and research (with your consent)

6. Cookie Policy

We use cookies and similar technologies to enhance your experience. Our cookies are categorized as:

  • Strictly Necessary: Essential for website functionality
  • Analytics: Help us understand user behavior (requires consent)
  • Marketing: Enable personalized advertising (requires consent)

For detailed information about our use of cookies, please see our Cookie Policy.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers: Trusted partners who help operate our platform
  • Legal Requirements: When required by Finnish or EU law
  • Business Transfers: In case of merger, acquisition, or sale
  • Consent: When you explicitly authorize sharing

Third-party processors load only after you provide consent through our cookie consent system.

8. Data Retention

We retain your personal data only as long as necessary:

  • Account Data: Until account deletion or 3 years of inactivity
  • Analytics Data: Up to 26 months (if consented)
  • Marketing Data: Until consent withdrawal or 2 years
  • Legal Obligations: As required by applicable law

9. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restrict Processing: Limit how we use your data
  • Data Portability: Receive your data in a structured format
  • Object to Processing: Object to certain uses of your data
  • Withdraw Consent: Revoke consent for specific processing

To exercise these rights, contact us at privacy@glacierwingame.com.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection practices

11. International Data Transfers

We primarily process data within the EU/EEA. If we transfer data outside the EU/EEA, we ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Other approved transfer mechanisms

12. Children's Privacy

Glacierwingame is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will delete it immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions or to exercise your rights:

Data Protection Authority

You have the right to lodge a complaint with the Finnish Data Protection Authority:

Office of the Data Protection Ombudsman
Website: tietosuoja.fi

Important Information

This is a social casino for entertainment only.

No real money gambling and no prizes of real-world value.

18+ only. We do not target minors.

May include in-app purchases of virtual items with no cash value.

Service intended for Finland (FI).

Play responsibly. Set limits, take breaks. If gaming stops being fun, stop playing.

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